.app-shell {
  background-color: #f8fafc;
}

.mono {
  font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;
}

.kpi-card {
  border: 1px solid rgba(0,0,0,0.06);
  border-radius: 1rem;
  transition: box-shadow .2s ease, transform .05s ease;
  background: #fff;
}
.kpi-card:hover { box-shadow: 0 12px 22px rgba(15, 23, 42, 0.08); }
.kpi-card:active { transform: translateY(1px); }
.kpi-card .display-6 { line-height: 1; }

.badge.bg-status-open { background-color: #6c757d; }
.badge.bg-status-in_progress { background-color: #0d6efd; }
.badge.bg-status-waiting { background-color: #ffc107; color: #212529; }
.badge.bg-status-resolved { background-color: #20c997; }
.badge.bg-status-closed { background-color: #198754; }
.badge.bg-status-new { background-color: #0d6efd; }
.badge.bg-status-assigned { background-color: #6366f1; }
.badge.bg-status-waiting_customer { background-color: #f59e0b; color: #111827; }

.table thead th { font-weight: 600; }
.table-hover tbody tr:hover { background-color: #f6f9ff; }
.table > :not(caption) > * > * { border-bottom-color: rgba(15,23,42,.06); }

.table-sticky thead th {
  position: sticky;
  top: 0;
  z-index: 2;
  background: #fff;
  box-shadow: 0 2px 0 rgba(15,23,42,0.04);
}

.btn-outline-primary { border-color: #3b82f6; color: #2563eb; }
.btn-outline-primary:hover { background: #3b82f6; color: #fff; }
.btn-outline-secondary { border-color: #94a3b8; color: #475569; }
.btn-outline-secondary:hover { background: #94a3b8; color: #0f172a; }

.card.shadow-sm { border-radius: 14px; border: 1px solid rgba(2,6,23,.06); }

.ticket-row {
  position: relative;
}
.ticket-row::before{
  content:"";
  position:absolute;
  left:0; top:0; bottom:0;
  width:4px;
  border-radius: 6px;
  background: rgba(2,6,23,.08);
}
.ticket-row[data-status="new"]::before,
.ticket-row[data-status="assigned"]::before { background: #0d6efd; }
.ticket-row[data-status="in_progress"]::before { background: #f59e0b; }
.ticket-row[data-status="waiting_customer"]::before { background: #a855f7; }
.ticket-row[data-status="resolved"]::before { background: #10b981; }
.ticket-row[data-status="closed"]::before { background: #334155; }

.badge.badge-type-issue { background: rgba(239,68,68,.12); color:#b91c1c; }
.badge.badge-type-quote_request { background: rgba(59,130,246,.12); color:#1d4ed8; }
.badge.badge-type-delivery { background: rgba(16,185,129,.14); color:#047857; }
.badge.badge-type-other { background: rgba(100,116,139,.14); color:#334155; }

.badge.badge-priority-low { background: rgba(100,116,139,.14); color:#334155; }
.badge.badge-priority-normal { background: rgba(14,165,233,.14); color:#0369a1; }
.badge.badge-priority-high { background: rgba(245,158,11,.16); color:#b45309; }
.badge.badge-priority-urgent { background: rgba(239,68,68,.16); color:#b91c1c; }

.ticket-card {
  border: 1px solid rgba(2,6,23,.08);
  border-radius: 16px;
  box-shadow: 0 14px 40px rgba(2,6,23,.08);
}

.modal-content.ticket-modal {
  border-radius: 18px;
  overflow: hidden;
}
.ticket-modal .modal-header{
  background: linear-gradient(90deg, #0ea5e9, #2563eb);
  color:#fff;
}
.ticket-modal .modal-header .btn-close{
  filter: invert(1) grayscale(100%);
  opacity: .9;
}
.ticket-modal .modal-footer{
  background: #fff;
  border-top: 1px solid rgba(2,6,23,.10);
  position: relative;
  bottom: auto;
  z-index: 1;
}

.ticket-modal .modal-body{
  padding-bottom: 1.25rem;
}
.ticket-modal .modal-dialog-scrollable .modal-body,
.modal-dialog-scrollable .ticket-modal .modal-body{
  padding-bottom: 1.25rem;
}
@media (max-width: 767.98px) {
  .ticket-modal .modal-body{
    padding-bottom: 1rem;
  }
}
.ticket-modal .form-control:focus,
.ticket-modal .form-select:focus,
.ticket-modal textarea:focus{
  border-color:#0ea5e9;
  box-shadow: 0 0 0 .2rem rgba(14,165,233,.18);
}

.role-pill { font-weight: 700; letter-spacing: .02em; text-transform: uppercase; font-size: .72rem; }
.role-admin { background: rgba(239,68,68,.14) !important; color:#b91c1c !important; border-color: rgba(239,68,68,.25) !important; }
.role-manager { background: rgba(59,130,246,.14) !important; color:#1d4ed8 !important; border-color: rgba(59,130,246,.25) !important; }
.role-staff { background: rgba(16,185,129,.14) !important; color:#047857 !important; border-color: rgba(16,185,129,.25) !important; }
.role-reception { background: rgba(245,158,11,.16) !important; color:#b45309 !important; border-color: rgba(245,158,11,.28) !important; }

.queue-card {
  border-radius: 16px;
}
.queue-stat-grid,
.graph-status-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}
.queue-stat,
.graph-status-item {
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 12px;
  padding: 10px 12px;
  background: #fff;
}
.queue-stat .label,
.graph-status-item .label {
  display: block;
  font-size: .75rem;
  color: #64748b;
}
.queue-stat .value,
.graph-status-item .value {
  display: block;
  margin-top: 4px;
  font-weight: 700;
  font-size: 1.05rem;
  color: #0f172a;
}

.comment-bubble {
  border: 1px solid rgba(2,6,23,.08);
  border-radius: 16px;
  padding: 14px;
  background: #fff;
  box-shadow: 0 10px 25px rgba(15,23,42,.04);
}
.comment-bubble.internal {
  background: rgba(250,204,21,.10);
  border-color: rgba(250,204,21,.35);
}
.comment-bubble .comment-body strong { font-weight: 700; }
.comment-help {
  border: 1px dashed rgba(37, 99, 235, .28);
  border-radius: 14px;
  background: rgba(239, 246, 255, .7);
  padding: 12px;
}
.comment-editor {
  min-height: 128px;
}
.mention-chip {
  border-radius: 999px;
}
.mention-badge {
  background: rgba(37,99,235,.10);
  color: #1d4ed8;
  border: 1px solid rgba(37,99,235,.18);
  border-radius: 999px;
  padding: .45rem .7rem;
}

@media (max-width: 767.98px) {
  .queue-stat-grid,
  .graph-status-grid {
    grid-template-columns: 1fr;
  }
}

.sla-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}
.sla-item {
  border: 1px solid rgba(15,23,42,.08);
  border-radius: 12px;
  padding: 10px 12px;
  background: #fff;
}
.sla-item .label {
  display: block;
  font-size: .75rem;
  color: #64748b;
}
.sla-item .value {
  display: block;
  margin-top: 4px;
  font-weight: 700;
  font-size: 1.05rem;
  color: #0f172a;
}

.comment-attachments {
  border-top: 1px dashed rgba(15,23,42,.12);
  padding-top: 12px;
}
.attachment-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: .55rem .75rem;
  border-radius: 999px;
  border: 1px solid rgba(15,23,42,.10);
  background: #f8fafc;
  color: #0f172a;
  text-decoration: none;
  font-size: .85rem;
}
.attachment-pill:hover {
  background: #eff6ff;
  border-color: rgba(37,99,235,.24);
  color: #1d4ed8;
}
.attachment-name {
  font-weight: 600;
}
.attachment-size {
  color: #64748b;
}

@media (max-width: 767.98px) {
  .sla-grid {
    grid-template-columns: 1fr;
  }
}


.ticket-list-desktop .table-responsive {
  border-radius: 16px;
}

.mobile-ticket-list {
  display: grid;
  gap: 12px;
}

.mobile-ticket-card {
  position: relative;
  border: 1px solid rgba(2,6,23,.08);
  border-radius: 18px;
  background: #fff;
  padding: 14px;
  box-shadow: 0 14px 34px rgba(15,23,42,.06);
  overflow: hidden;
}
.mobile-ticket-card::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 4px;
  background: rgba(2,6,23,.08);
}
.mobile-ticket-card[data-status="new"]::before,
.mobile-ticket-card[data-status="assigned"]::before { background: #0d6efd; }
.mobile-ticket-card[data-status="in_progress"]::before { background: #f59e0b; }
.mobile-ticket-card[data-status="waiting_customer"]::before { background: #a855f7; }
.mobile-ticket-card[data-status="resolved"]::before { background: #10b981; }
.mobile-ticket-card[data-status="closed"]::before { background: #334155; }

.mobile-ticket-top {
  display: flex;
  justify-content: space-between;
  align-items: start;
  gap: 12px;
}
.mobile-ticket-company {
  font-size: .88rem;
  color: #64748b;
}
.mobile-ticket-subject {
  display: block;
  margin-top: 4px;
  color: #0f172a;
  font-size: 1rem;
  font-weight: 700;
  text-decoration: none;
}
.mobile-ticket-subject:hover {
  color: #1d4ed8;
}
.mobile-ticket-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 10px;
}
.mobile-ticket-meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-top: 12px;
}
.mobile-ticket-meta-item {
  border: 1px solid rgba(15,23,42,.08);
  border-radius: 12px;
  background: #f8fafc;
  padding: 10px 12px;
}
.mobile-ticket-meta-item .label {
  display: block;
  font-size: .72rem;
  color: #64748b;
}
.mobile-ticket-meta-item .value {
  display: block;
  margin-top: 4px;
  font-size: .9rem;
  font-weight: 600;
  color: #0f172a;
  line-height: 1.3;
}
.mobile-ticket-description {
  margin-top: 12px;
  color: #475569;
  font-size: .88rem;
  line-height: 1.45;
}
.mobile-ticket-actions {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin-top: 14px;
}
.mobile-ticket-actions .btn,
.mobile-ticket-actions form,
.mobile-ticket-actions a {
  width: 100%;
}
.mobile-ticket-actions form .btn {
  width: 100%;
}

.mobile-safe-bottom {
  padding-bottom: 96px;
}

.mobile-sticky-actions {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 1050;
  background: rgba(255,255,255,.96);
  backdrop-filter: blur(10px);
  border-top: 1px solid rgba(15,23,42,.08);
  box-shadow: 0 -10px 30px rgba(15,23,42,.08);
  padding: 10px 12px calc(10px + env(safe-area-inset-bottom, 0px));
}
.mobile-sticky-actions-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
}
.mobile-sticky-actions .btn,
.mobile-sticky-actions a,
.mobile-sticky-actions form {
  min-width: 0;
}
.mobile-sticky-actions .btn {
  width: 100%;
  min-height: 44px;
  border-radius: 12px;
  font-size: .78rem;
  line-height: 1.15;
  padding: .5rem .35rem;
}
.mobile-sticky-actions .btn .mobile-action-sub {
  display: block;
  font-size: .68rem;
  opacity: .8;
  margin-top: 2px;
}

.quick-status-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}
.quick-status-grid form,
.quick-status-grid .btn {
  width: 100%;
}
.quick-status-grid .btn {
  min-height: 44px;
  border-radius: 12px;
}

#comments {
  scroll-margin-top: 80px;
  scroll-margin-bottom: 120px;
}

@media (min-width: 768px) {
  .mobile-sticky-actions {
    display: none;
  }
}

@media (max-width: 767.98px) {
  .mobile-ticket-meta {
    grid-template-columns: 1fr;
  }

  .quick-status-grid {
    grid-template-columns: 1fr;
  }

  .navbar .btn {
    min-height: 40px;
  }
}


.filter-panel {
  border-radius: 18px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  box-shadow: 0 12px 30px rgba(15, 23, 42, 0.05);
}
.filter-panel-form {
  border-top: 1px solid rgba(15, 23, 42, 0.08);
  padding-top: 1rem;
}
.filter-toggle-btn {
  display: inline-flex;
  align-items: center;
  gap: .45rem;
  border-radius: 999px;
  min-height: 40px;
}
.filter-toggle-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.1rem;
  font-size: .9rem;
}
.filter-chip-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.filter-chip {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: .45rem .75rem;
  background: rgba(37,99,235,.08);
  border: 1px solid rgba(37,99,235,.14);
  color: #1d4ed8;
  font-size: .82rem;
  font-weight: 600;
}

.mobile-agent-nav {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 1040;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  padding: 10px 12px calc(10px + env(safe-area-inset-bottom, 0px));
  background: rgba(255,255,255,.96);
  backdrop-filter: blur(10px);
  border-top: 1px solid rgba(15,23,42,.08);
  box-shadow: 0 -10px 30px rgba(15,23,42,.08);
}
.mobile-agent-nav-link {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 46px;
  padding: .55rem .35rem;
  border-radius: 14px;
  border: 1px solid rgba(15,23,42,.08);
  background: #fff;
  color: #334155;
  text-decoration: none;
  text-align: center;
  font-size: .78rem;
  font-weight: 700;
  line-height: 1.15;
}
.mobile-agent-nav-link.active {
  background: #0d6efd;
  color: #fff;
  border-color: #0d6efd;
  box-shadow: 0 10px 20px rgba(13,110,253,.18);
}
.mobile-agent-nav-label {
  display: block;
}
.mobile-safe-bottom-with-nav {
  padding-bottom: 172px;
}
.mobile-sticky-actions-with-nav {
  bottom: 78px;
}

@media (min-width: 768px) {
  .mobile-agent-nav {
    display: none;
  }
}

@media (max-width: 767.98px) {
  .filter-panel .card-body {
    padding: 1rem;
  }

  .filter-toggle-btn {
    width: 100%;
    justify-content: center;
  }

  .filter-chip-row {
    width: 100%;
  }

  .mobile-agent-nav-link {
    min-height: 50px;
    font-size: .76rem;
  }
}


/* UI / UX polish pass */
:root {
  --app-bg: #f4f7fb;
  --app-surface: rgba(255,255,255,.94);
  --app-border: rgba(15,23,42,.08);
  --app-text: #0f172a;
  --app-muted: #64748b;
  --app-shadow: 0 18px 45px rgba(15,23,42,.07);
  --app-shadow-soft: 0 10px 25px rgba(15,23,42,.05);
  --app-radius: 18px;
}
html { scroll-behavior: smooth; }
body.app-shell {
  min-height: 100vh;
  color: var(--app-text);
  background:
    radial-gradient(circle at top left, rgba(59,130,246,.08), transparent 26%),
    radial-gradient(circle at top right, rgba(14,165,233,.08), transparent 24%),
    linear-gradient(180deg, #f8fbff 0%, var(--app-bg) 42%, #eef3f8 100%);
}
.page-container { max-width: 1380px; }
.app-navbar {
  position: sticky;
  top: 0;
  z-index: 1045;
  border-bottom: 1px solid rgba(15,23,42,.08);
  background: rgba(255,255,255,.84) !important;
  backdrop-filter: blur(12px);
  box-shadow: 0 6px 18px rgba(15,23,42,.04);
}
.app-navbar .container-fluid { max-width: 1420px; padding: .9rem 1rem; }
.app-brand { display:inline-flex; align-items:center; gap:.75rem; color:var(--app-text); text-decoration:none; }
.app-brand:hover { color: var(--app-text); }
.app-brand-mark {
  width:2.2rem; height:2.2rem; border-radius:.85rem; display:inline-flex; align-items:center; justify-content:center;
  font-weight:800; letter-spacing:.02em; color:#fff; background:linear-gradient(135deg, #2563eb, #0ea5e9); box-shadow:0 10px 20px rgba(37,99,235,.22);
}
.app-brand-text { display:flex; flex-direction:column; line-height:1.08; }
.app-brand-title { font-weight:800; font-size:1rem; }
.app-brand-sub { font-size:.72rem; color:var(--app-muted); font-weight:600; }
.nav-action-group { display:flex; gap:.55rem; flex-wrap:wrap; align-items:center; }
.nav-action-group .btn { min-height:38px; padding-inline:.8rem; }
.page-hero {
  border:1px solid var(--app-border);
  border-radius:calc(var(--app-radius) + 4px);
  background:linear-gradient(135deg, rgba(255,255,255,.98), rgba(248,250,252,.94));
  box-shadow:var(--app-shadow);
  overflow:hidden;
}
.page-hero::before { content:""; display:block; height:4px; background:linear-gradient(90deg, #2563eb, #0ea5e9, #22c55e); }
.page-hero-body { display:flex; align-items:flex-start; justify-content:space-between; gap:1rem; padding:1.25rem 1.25rem 1.2rem; }
.page-hero-main { min-width:0; }
.page-eyebrow { margin-bottom:.4rem; font-size:.72rem; font-weight:800; letter-spacing:.12em; text-transform:uppercase; color:#2563eb; }
.page-title { margin:0; font-size:clamp(1.3rem, 1.05rem + 1vw, 2rem); line-height:1.1; font-weight:800; letter-spacing:-.02em; }
.page-subtitle { margin:.55rem 0 0; max-width:78ch; color:#475569; line-height:1.55; }
.page-hero-actions { display:flex; flex-wrap:wrap; gap:.65rem; align-items:center; justify-content:flex-end; }
.summary-strip { display:grid; grid-template-columns:repeat(4, minmax(0, 1fr)); gap:.85rem; margin:1rem 0 1.5rem; }
.summary-item { border:1px solid var(--app-border); border-radius:16px; background:rgba(255,255,255,.88); box-shadow:var(--app-shadow-soft); padding:.95rem 1rem; }
.summary-item .label { display:block; font-size:.78rem; font-weight:700; color:var(--app-muted); text-transform:uppercase; letter-spacing:.05em; }
.summary-item .value { display:block; margin-top:.35rem; font-size:1.2rem; font-weight:800; color:var(--app-text); }
.summary-item .meta { display:block; margin-top:.3rem; color:var(--app-muted); font-size:.84rem; }
.summary-item.is-danger .value { color:#b91c1c; }
.summary-item.is-success .value { color:#047857; }
.summary-item.is-info .value { color:#1d4ed8; }
.card, .surface-card, .table-shell, .panel-card, .info-card { border-radius:var(--app-radius); border:1px solid var(--app-border); background:var(--app-surface); box-shadow:var(--app-shadow-soft); }
.card .card-body, .surface-card .card-body, .panel-card .card-body, .info-card .card-body { padding:1.1rem 1.15rem; }
.table-shell .table-responsive, .card .table-responsive { border-radius:inherit; }
.table > :not(caption) > * > * { padding-top:.95rem; padding-bottom:.95rem; }
.table thead th { text-transform:uppercase; letter-spacing:.04em; font-size:.78rem; color:#64748b; background:#f8fafc; }
.btn { border-radius:12px; font-weight:700; box-shadow:none !important; }
.btn-sm { border-radius:10px; }
.btn-primary { background:linear-gradient(135deg, #2563eb, #0ea5e9); border-color:#2563eb; }
.btn-primary:hover { background:linear-gradient(135deg, #1d4ed8, #0284c7); border-color:#1d4ed8; }
.btn-outline-secondary, .btn-outline-primary, .btn-outline-danger, .btn-outline-success, .btn-outline-warning, .btn-outline-dark { background:rgba(255,255,255,.72); }
.form-label { font-size:.84rem; font-weight:700; color:#334155; }
.form-text { color:#64748b; }
.form-control, .form-select { min-height:44px; border-radius:14px; border-color:rgba(148,163,184,.45); background:rgba(255,255,255,.98); }
textarea.form-control { min-height:124px; }
.form-control:focus, .form-select:focus { border-color:rgba(37,99,235,.55); box-shadow:0 0 0 .22rem rgba(37,99,235,.12); }
.alert { border:0; border-radius:15px; box-shadow:var(--app-shadow-soft); }
.view-toggle { padding:.25rem; border-radius:999px; background:rgba(248,250,252,.92); border:1px solid var(--app-border); }
.view-toggle .btn { border-radius:999px !important; min-width:42px; }
.empty-state { border:1px dashed rgba(148,163,184,.55); border-radius:18px; background:linear-gradient(180deg, rgba(248,250,252,.96), rgba(255,255,255,.95)); padding:2rem 1.2rem; text-align:center; color:#64748b; }
.empty-state strong { display:block; color:#0f172a; margin-bottom:.35rem; }
.ticket-header-badges { display:flex; flex-wrap:wrap; gap:.45rem; margin-top:.7rem; }
.detail-meta-grid { display:grid; grid-template-columns:repeat(4, minmax(0, 1fr)); gap:.85rem; margin-bottom:1rem; }
.detail-meta-item { border:1px solid var(--app-border); border-radius:15px; background:rgba(255,255,255,.88); padding:.95rem 1rem; }
.detail-meta-item .label { display:block; font-size:.74rem; font-weight:800; letter-spacing:.06em; text-transform:uppercase; color:var(--app-muted); }
.detail-meta-item .value { display:block; margin-top:.35rem; font-weight:800; color:var(--app-text); }
.detail-meta-item .meta { display:block; margin-top:.25rem; color:var(--app-muted); font-size:.84rem; }
.login-shell { min-height:100vh; display:grid; place-items:center; padding:1.5rem; }
.login-panel { max-width:1060px; width:100%; display:grid; grid-template-columns:1.05fr .95fr; gap:1.25rem; align-items:stretch; }
.login-aside, .login-card { border:1px solid var(--app-border); border-radius:26px; background:rgba(255,255,255,.92); box-shadow:var(--app-shadow); }
.login-aside { padding:2rem; background:radial-gradient(circle at top left, rgba(37,99,235,.12), transparent 35%), radial-gradient(circle at bottom right, rgba(14,165,233,.10), transparent 30%), linear-gradient(160deg, rgba(255,255,255,.98), rgba(241,245,249,.94)); }
.login-kicker { display:inline-flex; align-items:center; padding:.38rem .7rem; border-radius:999px; background:rgba(37,99,235,.08); color:#1d4ed8; font-size:.75rem; font-weight:800; text-transform:uppercase; letter-spacing:.08em; }
.login-highlights { display:grid; gap:.85rem; margin-top:1.2rem; }
.login-highlight { border:1px solid var(--app-border); border-radius:16px; background:rgba(255,255,255,.78); padding:.9rem 1rem; }
.login-highlight strong { display:block; margin-bottom:.25rem; }
.login-card .card-body { padding:2rem; }
@media (max-width: 991.98px) {
  .page-hero-body { flex-direction:column; align-items:stretch; }
  .page-hero-actions { justify-content:flex-start; }
  .summary-strip, .detail-meta-grid { grid-template-columns:repeat(2, minmax(0, 1fr)); }
  .login-panel { grid-template-columns:1fr; }
}
@media (max-width: 767.98px) {
  .app-navbar .container-fluid { padding-inline:.85rem; }
  .app-brand-title { font-size:.95rem; }
  .page-hero-body, .login-aside, .login-card .card-body { padding:1rem; }
  .summary-strip, .detail-meta-grid { grid-template-columns:1fr; }
  .nav-action-group { width:100%; }
  .nav-action-group .btn { flex:1 1 calc(50% - .4rem); }
}

/* final visual refinement */
.role-agent { background: rgba(59,130,246,.14) !important; color:#1d4ed8 !important; border-color: rgba(59,130,246,.25) !important; }
.company-card .card-footer,
.user-card .card-footer,
.queue-card .card-footer {
  background: rgba(248,250,252,.86);
  border-top: 1px solid rgba(15,23,42,.06);
}
.page-hero-actions form { margin: 0; }
.ticket-list-desktop .card,
.ticket-list-desktop .table,
.graph-status-card,
.sla-monitor-card {
  overflow: hidden;
}
.comment-bubble .btn-outline-danger,
.comment-attachments .btn-outline-danger {
  border-radius: 999px;
}
.list-group-flush > .list-group-item {
  background: transparent;
  border-color: rgba(15,23,42,.06);
}
.ticket-card,
.graph-status-card,
.sla-monitor-card,
.queue-card,
.company-card,
.user-card {
  overflow: hidden;
}
.modal-content {
  border: 1px solid rgba(15,23,42,.08);
  border-radius: 20px;
  box-shadow: 0 24px 60px rgba(15,23,42,.16);
}
.modal-header {
  border-bottom-color: rgba(15,23,42,.08);
}
.modal-footer {
  border-top-color: rgba(15,23,42,.08);
}
.table td .btn,
.table td .btn-group {
  vertical-align: middle;
}
.navbar .navbar-brand,
.navbar .app-brand-title {
  letter-spacing: -.01em;
}
@media (max-width: 767.98px) {
  .page-hero-actions {
    width: 100%;
  }
  .page-hero-actions > * {
    flex: 1 1 100%;
  }
  .summary-item .value {
    font-size: 1.05rem;
  }
}